Terms of service
Effective Date: February 8, 2026
OVERVIEW
This website is operated by Jumping Vampire Studios LLC. Throughout the site, the terms “we”, “us” and “our” refer to Jumping Vampire Studios LLC. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.
By purchasing from us, you acknowledge that Jumping Vampire Studios LLC is a Made-to-Order Studio. We do not maintain a pre-manufactured inventory; every Product is created specifically for your order.
SECTION 1 - THE MADE-TO-ORDER PROCESS & TIMELINES
By placing an order, you agree to the following production-based fulfillment structure:
Production Lead Times: All Products (including 3D prints, apparel, and media) require a manufacturing period before they are shipped.
Standard Production: Estimated 4 months.
Order Commitment: Because materials are allocated and production begins shortly after an order is placed, cancellations are only permitted within 24 hours of purchase governed by our Return, Refund, & Replacement Parts Policy.
FTC Disclosure: We provide a "good faith" estimate of 4 months. If production is delayed beyond this window, we will notify you via email with a revised date. Per federal law, you will be given the option to consent to the new date or receive a full refund.
SECTION 2 - PRODUCT VARIATIONS (CRAFTSMANSHIP)
Because our Products are made-to-order using 3D printing and various textile mediums, minor variations in surface texture, color, and finish are a natural part of the artisanal process. These are not considered "defects" but are hallmarks of the bespoke manufacturing process.
SECTION 3 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 4 – PRODUCTS OR SERVICES
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to refund only according to our Policy. Artisan Disclosure: Many of our products are artisan-made, 3D-printed, and hand-painted. We have made every effort to display as accurately as possible the colors and images of our products. You acknowledge that minor variations in texture, color, and finish are inherent to the handmade process and do not constitute a defect. We cannot guarantee that your computer monitor's display of any color will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 5 - INTELLECTUAL PROPERTY
All designs, 3D models, artwork, and branding are the exclusive property of Jumping Vampire Studios LLC.
Physical Products: Purchase of a physical product (e.g., a resin model or poster) does not grant the right to reproduce, scan, or "re-cast" the design for commercial use.
Apparel & Prints: You may not use our graphics or logos for your own commercial ventures without express written consent.
SECTION 6 - CALIFORNIA CONSUMER DISCLOSURES
Total Price Transparency: In compliance with California’s Honest Pricing Law (SB 478), the price displayed on the product page includes all mandatory charges. Taxes and reasonable shipping costs will be calculated and displayed clearly before you complete your purchase.
Minor Users: Our Products are intended for individuals at least 18 years of age. By purchasing, you represent that you meet this age requirement.
SECTION 7 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 8 - MODIFICATIONS TO PRODUCTS & PRICES
We reserve the right to modify or discontinue any Product at any time. Prices are subject to change. Because many of our items are produced in limited batches or use specialized resin/fabrics, we cannot guarantee that a discontinued item will return to stock.
SECTION 9 - LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, Jumping Vampire Studios LLC shall not be liable for any indirect, incidental, or consequential damages. By purchasing, you acknowledge the intended use of our Products and assume risks typically associated with such use.
SECTION 10 - GOVERNING LAW & DISPUTE RESOLUTION
Governing Law: These Terms shall be governed by the laws of the State of California.
Arbitration: Any dispute arising out of this contract shall be settled by binding arbitration in Los Angeles, California. In accordance with California Civil Code Section 1670.15, the scope of this arbitration is limited strictly to the use, payment, or provision of the Products provided under this specific agreement.
SECTION 11 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
SECTION 12 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy.
SECTION 13 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
SECTION 14 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; (k) to interfere with or circumvent the security features of the Service; or (l) to replicate, recast, or 3D-scan any physical products purchased from us for the purpose of digital distribution or commercial resale. We reserve the right to terminate your use of the Service for violating any of the prohibited uses.
SECTION 15 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. Safety Disclaimer: Jumping Vampire Studios LLC products are intended for adult collectors and are not toys for children. We are not liable for any injury or choking hazard resulting from the misuse of these items or their small components. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind. In no case shall Jumping Vampire Studios LLC, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 16 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Jumping Vampire Studios LLC and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 17 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 18 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
SECTION 19 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service.
SECTION 20 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.
SECTION 21 - SHIPPING & FULFILLMENT
Pre-Order & Production Cycle: You acknowledge that you are participating in a production cycle with an estimated fulfillment date of July 2026 governed by our Shipping Policy. This date is an estimate based on current manufacturing capacity and material availability.
Shipping Costs: In accordance with CA SB 478, the price shown at checkout includes all mandatory fees. Shipping costs are calculated based on your location and are displayed clearly before you finalize your payment.
Address Accuracy: You are responsible for providing an accurate shipping address. Because of the long lead time, if you move before July 2026, you must notify us at jumpingvampirestudios@gmail.com at least 30 days before the fulfillment month to update your records.
SECTION 22 - REFUND & REPLACEMENT POLICY
Final Sale (Made-to-Order): In accordance with California Civil Code § 1723, notice is hereby given that all Products are Final Sale. Because each item is custom-made to your order, we do not offer "buyer’s remorse" refunds, returns, or exchanges once the 24-hour cancellation window has passed. This is governed by our Return, Refund, & Replacement Parts Policy.
Replacement for Damage: We stand by our craftsmanship. If an item arrives broken or significantly defective, we will provide a replacement at no additional cost to you governed by our Return, Refund, & Replacement Parts Policy.
Lost Shipments: If a package is confirmed lost by the carrier, we will initiate a production replacement. Refunds for lost packages are only issued if a replacement is unavailable.
SECTION 23 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
SECTION 24 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 25 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 26 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 27- CONTACT INFORMATION
Questions about the Terms of Service should be sent to:
Trade Name: Jumping Vampire Studios LLC
Email: jumpingvampirestudios@gmail.com
Phone Number: (310)845-6862
Physical Address: PO Box 1154, Studio City, CA 91614, United States
Business Registration: Registered in the State of California